You can conveniently and securely pay for your order using the payment methods offered at checkout. We offer all common payment methods: PayPal, Klarna, credit card, Apple Pay, Google Pay.

If you would like to cancel your order, please contact us as soon as possible at shop@neo-parfuemerie.at and provide your order number. As long as your order has not yet been shipped, we will be happy to check whether cancellation is possible.

We ship our packages with GLS. As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking number.

Within Austria, the regular delivery time is approximately 1–3 business days. For European deliveries, we usually estimate 3–5 business days. For orders containing perfume decants, the total delivery time may be up to 7 business days, as we prepare them fresh for you.

As soon as your package has been shipped, you will receive an email with your personal tracking number. You can use the tracking link included in the email to check the current shipping status at any time.

Yes! Simply select the Free In-Store Pickup option at checkout. We’ll let you know as soon as your order is ready.
Pickup is directly from our shop in Innsbruck.

Pickup hours: Monday to Saturday, 9:00 a.m.–6:00 p.m.

Shipping costs depend on your destination country and shipping method:

• 
  Austria: €5.99 – free from €39
• 
  Austria Express: €9.99
• 
  Germany: €10.00 – free from €89

You can find the exact country classification on our “Shipping” page. The final shipping costs will be displayed at checkout

For quality reasons, we cannot readily resell perfumes that have already been opened or used as new. 

Our tip: If you are not yet sure whether you will like a fragrance, first order a 3 ml perfume sample. This allows you to test the fragrance on your skin at your leisure before opening the original bottle.

If you do not like the fragrance, you can return the unopened original bottle within the statutory right of withdrawal period, provided that the requirements for withdrawal are met.

You can find further information in our cancellation policy.

No, for hygiene reasons we cannot accept returns of opened or used refills, to the extent that the statutory right of withdrawal is excluded. Your statutory rights remain unaffected, of course.

You can find all the important information about returns and cancellations in our cancellation policy. If you have any questions, feel free to contact us anytime – we are happy to help.

NEO Perfumery
Herzog-Friedrich-Straße 30
6020 Innsbruck
Austria

A perfume decant contains an original fragrance that we transfer from the regular bottle into a smaller spray bottle.

This allows you to test high-quality niche perfumes at home at your leisure without having to buy a full-size bottle right away.

Yes. We exclusively offer genuine products. We place great importance on the authenticity and quality of our range, which we source from official distributors or directly from the brand itself.

Our decants usually contain 3ml of original perfume. Depending on the atomizer and application, this is approximately 40–50 sprays.

For the best possible fragrance experience, we recommend using your decant within six months of the bottling date.
It is best stored in a cool, dry place away from direct sunlight.